What do I do if my camera continues to go offline?

Occasionally, your camera may go offline due to network connectivity. However, if your camera goes offline very often, you can try the following troubleshooting techniques.

1. Move your camera closer to your router.

2. Even if your camera is not too far from your router, there may be different materials (walls, floors, metal, concrete, plaster) that can block the WiFi signal. Minimize the number of physical obstructions between the camera and router.

3. Check for interference from other WiFi networks. Interference may be problematic when living in an apartment complex, where there are multiple networks operating on the same channel. Change the channel on your router. Please reference your router's user manual for changing channels. Your router must use the 2.4GHz frequency mode to be compatible with our cameras.

4. Check for interference from common household electronics. There are a variety of household appliances and devices (televisions, microwaves, baby monitors, cordless phones) which could cause wireless interference. Position your router a few feet away from these devices to improve your router's performance. 

5. You may have insufficient bandwidth at home. This could be because you are using a lower tier broadband plan, or because you are consuming too much bandwidth (downloading/uploading files or streaming from your computer). If you are using multiple cameras or you are constantly using motion-triggered recordings, you may need to upgrade your broadband plan.

6. Check for a firmware update. We will often release new firmware to improve the connectivity of the cameras. Make sure to always upgrade to the latest firmware through your iSecurity+ app or online at


  • Avatar
    Jesse Jr

    I don't go on line with my camera! It just quit working ! You sent me a bunch of info that is useless to me ! Just please tell me where I can get it fixed. Just tell me in plain English  that I can  understand, PLEASE .  Can I call someone on the phone ?

      Jesse Turner  423-877-5061

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