Why is my live video stream in black and white?

When the camera's Infrared Lights are turned on, the live video stream will appear in black and white. This is to allow night vision, as we are unable to see color in the dark.

However, if your live video stream is in black and white during the day time, this may mean that the Infrared Lights are turned on in the day. You must set your Infrared settings to Automatic, instead of On. To do so:

1. Login to your mobile app.

2. Click on the gear icon next to your camera.

3. Under Video, click on Night Vision

4. Set this field to Auto.


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